It’s 8:00 a.m. in downtown Miami. The streets are gridlocked, the air is already heavy, and Carlos, a seasoned passport courier, is en route to the Miami passport agency with an expedited hand-carry application. He’s triple-checked everything but somehow still missed an error, and the application gets suspended.
Back in Brickell, another client forgot her passport photos, and now Carlos is juggling delays, typo-ridden manifests, and texts from panicked travelers. By mid-afternoon, he’s knee-deep in mix-ups and manual reviews, sweating the reality that one mistake can ruin someone’s trip. It’s a familiar grind for Miami passport couriers, especially since the post-pandemic travel surge has driven up rush passport demand. But one homegrown GovTech startup is determined to streamline it all.
Meet HelloGov — and its travel-wise AI agent, Sydney — the Miami-based tech team behind the world’s first online marketplace and proprietary CRM for registered government couriers with an integrated AI-powered document review system. Built with the same hustle-meets-lifestyle spirit that defines The 305, HelloGov helps hardworking couriers grow their business, cut down on busy work, and create a little more breathing room between drop-offs.
A Real-Time Platform for Travelers and Couriers
The idea behind HelloGov is simple: Make life easier not just for the hurried travelers Googling “rush passports in Miami” but also for passport couriers like Carlos. Also known as passport expeditors or hand-carry couriers, these are the people who help travelers who need passports quickly, even within a few days. They collect and review customer documents to ensure they check every government box and hand-deliver them to the U.S. passport agency in downtown Miami to keep the process moving.
These hand-carry heroes take an enormous load off stressed and frantic travelers who need expedited passports in Miami. HelloGov is now trying to do the same for couriers.
The platform brings travelers and couriers together under one intuitive interface: a backend where customers verify that documents are correct, match with available registered government couriers, and track their order status every step of the way. At the same time, couriers review submissions and confirm everything is correct before customers send in their applications.
“Think of it like a real-time platform that connects citizens with available, verified government-registered passport couriers, just as you’d use an app to find a driver, a table, or a place to stay,” says Adam Boalt, the HelloGov co-founder and Cuban-American who has spent decades building and refining similar concepts. “But the real beauty of it is that everything’s powered by AI, from guiding customers through the process to verifying all their applications and document requirements.”
With HelloGov, Boalt is building on 20 years in the industry, from starting in 2005 as a vendor to Passport Nation and Priority Passports in Miami to launching his own GovTech ventures. He believes that building an AI agent like Sydney to review all customer documents will be the true difference maker for Miami couriers. His latest tech will help expeditors avoid costly mistakes, save time, and focus on what they do best: delivering results under pressure. And since the platform also functions as a CRM with a built-in customer referral system, it eliminates the risks of spending money on paid search — a costly move for an inexperienced advertiser.
The Future of GovTech, Made in Miami
It’s no surprise that this kind of innovation was born in Miami’s thriving tech economy and booming international scene. With a steady flow of travelers to the Caribbean, Latin America and beyond, the demand for fast passports in Miami is only growing. And the platform helps full-time expeditors and gig workers offering hand-carry services embrace the hustle without the hassle — perfect for the mindset of The 305.
But the HelloGov concept isn’t just about facilitating rush passports in Miami. The platform is meant to streamline last-mile logistics for a range of citizen services, from vehicle registrations to visas and green cards.
“We see HelloGov as an Airbnb or OpenTable for a range of citizen services,” Boalt says. “We connect customers who need help with trusted, vetted couriers fast. And we’re supporting the growing courier economy by giving them custom-built tools and increased visibility to run and grow their business with confidence.”
The company is swinging big to truly modernize government interactions. Upcoming partnerships with major brands and retailers are set to bring immediate credibility and open a much wider funnel of customers for couriers, all while accelerating HelloGov’s path toward building a trusted, tech-enabled courier economy for meeting high-urgency needs.
Calling the Next Wave of Couriers in The 305
Boalt and his team are out to recruit a full marketplace of passport couriers across the U.S., but for them, it all starts in Miami. The business launched here in 2024, and its network of local couriers is already growing fast.
“We’ve already seen huge success with couriers using our platform to serve thousands of travelers every month and growing their businesses,” says Boalt. “Now, we’re opening up the next cohort of couriers to join the marketplace, get connected with customers and run their operations more efficiently with tools built specifically for them.”
HelloGov is accepting applications for its passport courier marketplace now, and the company plans to launch its vehicle registration services later this year.
If you’re interested in becoming a courier or joining the HelloGov marketplace, learn more or apply at https://www.hellogov.com/join.
Written in partnership with Tom White
